EOS Client Stories
Perspectives From Clear Horizon Clients
Richmond Paper & Ink
Richmond Paper & Ink in San Antonio, Texas has been serving businesses in the area since 1986. The customer service focused firm provides businesses with disposable and consumable supplies for office, janitorial and foodservice needs.
What impact has implementing EOS had on your business and you as a leader?
As a company and specifically a management group, it has helped us to grow in unity to work towards the same goals and to not be distracted by “shiny things.”
What have you learned by implementing EOS as your business system?
I’ve learned that identifying the core values of a company and holding people accountable to those as standards as a KPI is essential to having a cohesive team and getting results.
What surprised you during the process?
I was surprised how ineffective a team can be without the ability to be open and honest.
What problems have you solved by implementing EOS?
Our goals and vision for the future of our company were completely unclear before starting EOS. Now we know where we are going and how we are going to get there, and everyone is in line with that direction.